Axelos Itil 4 Books
You might have noticed that something changed with the Force, sorry ITIL, last month – with the releasing its first publication, the “ITIL Foundation ITIL 4 Edition” (yes, I know that seems a lot of ITILs in a single book title). This was in time for the and it preceded a formal ITIL 4 launch on the 28th February 2019. You might be thinking, “A new ITIL, what have they tweaked?” Well, trust me, it’s more than a tweak. It’s so much more than a tweak.In this blog, I’ll try to quickly cover off ten key changes between ITIL v3 (2011 Edition) and ITIL 4.
It’s certainly not everything that has changed with ITIL, but you probably don’t what to read a blog that’s nearly as long as the Foundation book itself (and that’s 212 pages BTW, well at least for the Kindle version).Change #1 – the ITIL v3 processes are now ITIL 4 practicesI think many of us had already moved on from talking in “process” terms to talk about capabilities. It seems that the term “capabilities” was considered for ITIL 4, but it didn’t translate well in some regions. Hence, we have the very-similar ITIL 4 “practices” instead of ITIL processes.Personally, I think this is great in that – and it’s not rocket science – processes alone might achieve very little (because even automated processes require people along with the technology).
Change #2 – the ITIL service lifecycle has been replaced with the ITIL service value system (SVS) and the service value chain within itVisually, and who doesn’t love pretty pictures, this is a move from the ITIL v3 service lifecycle “lollipop”. Source: AXELOS, ITIL Foundation ITIL 4 Edition (2019)With ITIL 4 stating that:“The ITIL SVS represents how the various components and activities of the organization work together to facilitate value creation through IT-enabled services.”As shown above, the center of the SVS is the service value chain, which is a set of loosely connected activities that a service provider will undertake at some point.ITIL 4 also introduces the concept of a value stream, which is a journey weaving through, and even doubling back, these activities.
The service lifecycle – which was the core ITIL v3 areas (and publications) of service strategy, service design, service transition, and service operation along with continual service improvement (CSI) – can be now be represented with a value stream which would roughly be:Engage – Plan – Design & Transition – Obtain/Build – Design & Transition – Deliver & Support – ImproveIn terms of my thoughts on this, I don’t think anyone could argue about the new focus on value and the use of value streams, chains, or systems. But while trainers and consultants might see this as a big step forward, I worry about the ITSM practitioners who have been taking the ITIL service lifecycle as “ITSM gospel” for the last however many years and whether they’ve the capacity (on multiple levels) to change their approach.
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Thankfully, the fact that service operation and service transition have been the parts of ITIL v3 adopted far more than the others, it might not be as big a change as it first appears.If you’re an ITSM practitioner looking at the ITIL 4 Foundation book – or just reading this and other ITIL 4 blogs – and wondering what to do next, please let me know your thoughts in the comments below. ↓. Russ BellonIs there any hope for ITIL 5 that we can get away from the excessive semanitc narrowing inherent in ITIL terms?For example, it’s maddening (to me) that “Partners and suppliers” are not “Organizations and people”. I realise that this kind of repurposing of common language to coin pointers to novel concepts is used in other technical lexicons, but none so egregiously (in mu experience) as ITIL.I would much prefer my 4 Ps to be something like P.O&P, P.I&T.
ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.
P.P&S and P.Vs&P. Then, when using the terms in communication with actual people, they could be defined for those who aren’t familiar, rather than have people make assumptions based on the common meanings of the words we use in everyday speech. Doug MelvilleThankyou for th earticle, you raiased some good points, but I have a number of concerns about this. ↓. Joe the IT Guy Post authorDoug,You’ve clearly had some very negative experiences of ITIL somewhere. When I read that you “don’t believe that the way ITIL is currently used, matches either the expectations of the ITIL founders or the needs of the service users”, I can understand why you are skeptical.
Axelos Itil 4 Books 1
And it’s quite a pity, as there are many organizations that have adopted ideas from ITIL and gained enormous value from them.You also say that ITIL is “a framework designed explicitly with a technology focus,” which has some truth, but I think it has moved on a long way since the 1980’s, as have we all. ITIL 4 does make references to technology, but the main focus is on how to use services to co-create value with a range of stakeholders, and these ideas are appropriate for any organization.I think you are absolutely right when you say that ITIL should be adopted in context, and should never be used to create a straitjacket for operations. Like every other framework it needs to be used wisely. I hope that the new guiding principles will help many organizations understand how to use ideas from ITIL effectively, so that it genuinely does help them co-create value with their stakeholders.
↓. Akshay AnandI agree ITIL – or any other framework, for that matter – should be contextualised. However, I think perhaps this short article may have glossed over some of the finer points about practices. Practices were categorised based on their origin. So the general management practices (Knowledge Management, Info Sec, etc.) are adopted from methods and frameworks used by the business, and adapted for use by Service Management. It isn’t the intention to recreate Knowledge Management/ Project Management/ Risk Management/ etc.
Frameworks within ITIL, but to acknowledge their existence, and their impact on Service Management. We don’t want to incorporate entire disciplines (as you put it) but would prefer to point to these frameworks and provide guidance on how they can be integrated with ITIL. ↓.
Stuart RanceResponding to:“It’s interesting that the term “processes” still remains in here – I’ll have to ask my good friend, and ITIL 4 Foundation co-author, Stuart Rance the reason. Maybe he can let me know in the comments (this is my way of working out if he reads my blogs of course).”Of course I read your blogs Joe. I always enjoy them.Processes are included in ITIL 4 beause we need them. A process is “activities that transform inputs into outputs”. It’s just that things like incident management or change control are MUCH more than just processes.
AND processes have to be linked together into value streams if we want to make sure we are creating value. However good you are at change control, it won’t create value by itself, it’s part of a much bigger value stream that takes demand and creates value.
Update since publication: The latest version of ITIL – ITIL 4 – was released on Monday 18th February. To find out what is covered in the latest version, along with what has changed, please read also by Stuart Rance.A new version of ITIL will be released early in 2019. Much of the detail is not yet publicly available, but here is an overview of what we know so far. What’s ITIL?If you’re not already familiar with ITIL then please read my blog. In summary, ITIL is the world’s leading best practice framework for managing IT services.
What’s in a Name?The next version of ITIL will be called ITIL 4. Many people think that the previous version was called ITIL V3, but that name was never in fact used. The first three releases were all just called ITIL at the time, by the publishers, but most people knew them as ITIL V1, ITIL V2, and ITIL V3. The Previous Versions ITIL V1ITIL V1 consisted of a large number of separate books, each describing a particular process. The first of these books was released in the 1980s and others came out over a period of about ten years. ITIL V2ITIL V2 was released in 2000 and 2001.
Most people were only familiar with the service delivery and service support publications, which covered 10 core processes and the service desk. There were also a range of other publications covering application management, infrastructure management, security, and more. ITIL 2007 EditionWhen this version was released in 2007 everyone called it ITIL V3, although the publishers later chose to call it ITIL 2007 edition. This version introduced the idea of a service lifecycle with five stages: service strategy, service design, service transition, service operation, and continual service improvement. ITIL 2007 consolidated areas such as application management and infrastructure management, which had previously been separated off into their own publications.
It also introduced many new processes, whereby the previous 10 process model now had 26 (or possibly 27) processes, covering the whole lifecycle. ITIL 2011 EditionThis was a fairly minor release compared to the previous updates. Many inconsistencies were removed, and much of the content was rewritten to make it easier to read. Probably the most significant change was the introduction of a business relationship management (BRM) process. ITIL PractitionerThe most recent ITIL publication, released in 2016, was ITIL Practitioner. This introduced the, to help people and organizations understand how to adopt ITIL ideas and adapt them to their own situations.
You can read an example of how these principles can be applied to a service desk in.ITIL Practitioner explained the fundamental importance of the concepts of value, outcomes, costs and risks to service management, and showed how these underpin the concept of a service. It also described three essential competencies that service organizations need to develop:. Continual improvement. Metrics and measurement. Organizational change managementITIL 4 Is NextI’m proud to be one of the authors of ITIL 4, which means I know what’s coming, but I’m not permitted to describe it in detail until it’s published next year. Meanwhile, here’s some initial information to whet your appetite: TimelineWe’ve been working hard on ITIL 4 since late 2017.
We started by talking to lots of people to understand how best practice has evolved, and what they expected to see in a new version of ITIL.Various ideas and architectures were shared with a large community of stakeholders and we incorporated lots of feedback into the final design.The Foundation publication will be released early in 2019, but we are already working on creating the infrastructure needed to support this. ITIL is much more than just a book or two, we have to create exams, train and accredit instructors, and more to be ready.Training sessions for ITIL trainers started in October 2018, and there will be 18 of these ‘Train the Trainer’ courses between October and December, training 360 ITIL instructors, so that training organizations can offer ITIL courses as soon as the books are available.ITIL Foundation will be published early in 2019, but that won’t be the whole of ITIL 4. The next level of detail will be available about a year later. This is a different approach to previous releases of ITIL, when all the content was released at once, but it means that you can start to learn about ITIL while in-depth guidance is still being written.Content and StructureOne thing that we heard very clearly from our stakeholders was that ITIL needed to evolve, not be totally replaced. The fundamental ideas of service management have not changed, but the context and environment have, and ITIL needs to help organizations manage services in a new, more complex, world.The good news is that if you’ve read ITIL Practitioner, then you’ve already started on your journey to ITIL 4. The guiding principles are now core to ITIL, and will be taught on every Foundation course. This should help to ensure that people who study ITIL have a better understanding of the need to focus on:.
Value for their organization. Working holistically, rather than in silos. Keeping things simpleas well as following all the other guiding principles.ITIL 4 also further develops the concepts of value, outcomes, costs, and risks, which were described in ITIL Practitioner, AND it has a very strong focus on continual improvement.ITIL 4 still describes core ideas such as incident management, problem management, and change management. After all, this is what many people have to do when they go back to work after reading a book or studying a training course. But ITIL 4 emphasizes taking a much more holistic view – because best practice always involves understanding how everything must fit together to deliver value for customers.Incident management, for example, is not just a process. We have to take into account:.
People and teams, with their roles, skills, and competence. Processes, procedures, and value streams. Information and technology tools. Suppliers and partnersYou may recognize this list from the “Four P’s of service design” in ITIL 2007 (people, process, products, and partners), but in ITIL 4 they are not just design considerations, they are essential aspects of everything we do. ITIL CertificationThe ITIL 4 certification scheme starts with ITIL Foundation, which will be available early in 2019. Further training and certification will be available about a year later. Stuart is an ITSM and security consultant, working with clients all round the world.
He is one of the authors of ITIL 4, as well as an author of ITIL Practitioner, ITIL Service Transition, and Resilia: Cyber Resilience Best Practice. He is also a trainer, teaching standard and custom courses in ITSM and information security management, and an examiner helping to create ITIL and other exams. Now that his children have all left home, he has plenty of time on his hands for contributing to our blog - lucky us! 20 thoughts on “What’s Coming in ITIL 4?”. Keith SutherlandStuart very nicely done. Butch sheets and I have been following you for years sir.
I will be sharing this very article with a number of folks. Do you have an opinion about folks that have taken intermediate, working towards MALC, but not quite there yet? Secondly, is there the concept of a ‘bridge’ to ITIL 4.
I am just now to the point of starting to research this, and I am scheduled to take ITIL4 Foundation (Donna Knapp) in January. Kind regards. ↓.The date for the ITIL 4 Managing Professional transition course is not yet available Jon. I would be surprised if it is later than 12 months from now, I would also be surprised if it is less than 6 months from now, but this is purely conjecture on my part.The ITIL Master certification is not yet defined, and I have no idea whether this will be the same as the existing certification or completely different. Given the huge amount of time and effort required to achieve the current ITIL Master certification, I would be very surprised if this were not recognised in any future certification. ↓.Hi Stuart!Long time fan of your wisdom, wit, and brightly-colored ties.
🙂Can you help me understand the reason behind releasing the ITIL 4 Foundation book first, before the other ITIL 4 publications were written/released? In the past, it seemed logical that ITIL Foundation summarizes the important bits and highlights of the whole framework. But with ITIL 4 Foundation being written first, I’m not sure what it’s “founded” on.I’m a long-time ITIL Service Manager/Expert (trainer and courseware provider, too), and it feels strange to teach an ITIL 4 Foundation class when I’m only 40 questions smarter than my students. I can’t answer some of their questions because we don’t know what the rest of the ITIL 4 guidance is going to say yet.I have utmost respect for the ITIL 4 Architecture Team, so I’m sure the decision to publish the ITIL 4 books in this order was well-considered. Can you shed some light on that decision-making process?You have my gratitude, and my highest respect. ↓.Jill,I can only offer personal guesses about the reasons for ITIL 4 release plans here.
You would need to contact Axelos if you wanted an official response.As an architecture team we worked on a design for the new version of ITIL. This was sufficient to produce the new ITIL 4 Foundation publication, with a description of the basic architecture and an overview of all the practices. I guess Axelos could have then delayed for another year or more to create the next level of detail, but there is a lot of value in what has been published, and there was no need for people to wait that long.I don’t agree that you are “only 40 questions smarter” than your students. Everything you learned in ITIL V3 is just as valid as it ever was. You have the knowledge and experience to talk about how to manage incidents and problems, or whatever. I am sure that ITIL will continue to release new guidance to help improve, but your existing knowledge, coupled with the new ITIL 4 Foundation, is a great step in the right direction.regards,StuartR.